Skypoker Privacy Policy

Knowing exactly what happens to your personal data is part of smart bankroll thinking: before you commit £10 to cash tables for the welcome tickets, you should understand what Skypoker collects, why, and how long it keeps it. This independent review summarises the operator’s documented data practices for UK players, covering collection, use, security and the rights the UK GDPR gives you.

Table of contents

• Information We Collect
• How We Use Your Data
• Data Protection and Security
• Your Rights
• Frequently Asked Questions about Skypoker

Information We Collect

Skypoker is operated for UK customers by Bonne Terre Gaming Limited, licensed and regulated by the UK Gambling Commission under licence number 065519. That licence obliges the operator to collect certain categories of data by law — so the data request is not optional extras, it is the cost of playing on a regulated platform.

Personal data categories

• Identity data: full name, date of birth (players must be 18 or over), and address details supplied at registration.
• Contact data: email address, phone number and communication preferences.
• Financial data: payment method details for Pay by Bank, debit cards (Visa, Mastercard), Apple Pay or Revolut Pay, plus transaction history.
• Verification documents: proof of ID — Passport, Driving Licence, Passport Card or National ID (JPEG, JPG or PNG only, no PDFs or screenshots) — and proof of address such as a utility bill or bank statement less than 6 months old. Alternatives accepted include a Council Tax Bill, HMRC Statement, Tenancy Agreement dated within the last 6 months, or a Student Finance statement.
• Gameplay data: hand histories, tournament results and staking patterns across cash games, multi-table tournaments and sit & go’s on the Playtech iPoker Network software.
• Technical data: device information, IP address and usage logs from the website and the iOS and Android apps.

Collection methods

Data enters the system through three routes: directly from you (registration forms, KYC uploads, live chat and email correspondence), automatically (cookies, app telemetry and gameplay logs), and from third parties (identity verification services and payment processors). Only one account per person is permitted, so duplicate-account screening runs against existing records.

How We Use Your Data

The operator documents three core purposes: running your account, marketing, and meeting legal duties. Each has a distinct legal basis under UK GDPR, which matters because it determines what you can opt out of.

Service provision

Your data powers deposits and withdrawals — Pay by Bank payouts appear in your bank immediately, instant card withdrawals via Visa and participating Mastercard arrive within 1-4 hours, and standard card withdrawals take 2-5 working days. Verification checks must be completed before any withdrawal; the operator aims to review documents within 4 hours, though it can take up to 24 hours. From a value perspective, that review window is worth planning around: submit documents early rather than waiting until you want to cash out.

Marketing communications

Promotional emails and in-app messages about offers — such as the welcome package of up to £50 worth of tournament tickets (£10 in tickets credited on account creation, plus £40 in tickets after depositing at least £10 and staking £10 at the cash game tables) — are sent under consent or legitimate interest. You can unsubscribe through account settings without affecting your account or any active bonuses. Terms attached to promotional use of data are covered on a dedicated page: Skypoker terms and conditions.

Legal obligations

Under UKGC licence 065519, the operator must process data for anti-money laundering checks, age verification, and safer gambling monitoring — deposit limits, time-outs, reality checks and self-exclusion via GAMSTOP. These duties cannot be waived by player request. Disputes that escalate may involve IBAS, the alternative dispute resolution service required under the licence, which also requires sharing relevant account data.

Data Protection and Security

Security measures

Skypoker sits within Sky Betting & Gaming, part of The Stars Group and wholly owned by Flutter Entertainment Plc, so its security posture follows group-level standards: encrypted transmission of payment and identity data, segregated player funds handling as required by the UKGC, and access controls limiting which staff can view sensitive documents. KYC files are accepted only in specified formats (JPEG, JPG, PNG for ID; PDF additionally for address proof), which also reduces the risk surface of the upload pipeline.

Data retention periods

Financial and identity records are retained for the periods mandated by UK anti-money laundering legislation and Gambling Commission requirements — in practice, years after account closure rather than months. Gameplay and marketing data is held for shorter operational periods. Once retention expires, records are deleted or anonymised. The practical takeaway: closing your account does not trigger instant deletion of everything, because statutory retention overrides that preference.

Your Rights

UK players hold full UK GDPR rights against Bonne Terre Gaming Limited as data controller. Exercising them costs nothing and the operator must respond within one month in most cases.

Access and correction

You can request a copy of all personal data held about you (a subject access request) and ask for inaccurate details — a mistyped address or an outdated phone number — to be corrected. Keeping contact data current is also in your financial interest: withdrawal queries and verification requests reach you faster.

Deletion requests

You may request erasure, but the operator can lawfully refuse where retention is required by the UKGC licence or AML rules — typically transaction and identity records. Data outside those categories, such as marketing profiles, can generally be deleted on request.

Contact information

Privacy requests go through the operator’s support channels: live chat and email. Complaints about data handling that remain unresolved can be raised with the UK Information Commissioner’s Office, and gambling disputes with IBAS. Account-level controls for safer gambling sit alongside privacy settings — details here: Skypoker responsible gambling.

Frequently Asked Questions about Skypoker